Returns & Exchanges

At Queensferry Sports, we want you to be fully satisfied with your gear; if your purchase isn't quite right, you can return or exchange items within 30 days of delivery. All returned products must be in their original, unused condition with all tags and packaging intact to qualify for a refund.

1

Initiate Your Return

Log in to your account or visit our returns portal with your order number and email address to select the items you wish to send back.

2

Package Your Gear

Securely pack the items in their original packaging, ensuring all labels and protective materials are included to prevent damage during transit.

3

Ship to Queensferry

Print your generated return label and drop the package off at your nearest authorized courier point, keeping your tracking receipt for reference.

4

Refund Processing

Once our team inspects your return, we will process your refund or exchange within 5-7 business days back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing