Frequently Asked Questions

Everything you need to know about your gear and our service.

What is the delivery timeframe for my order?

Standard UK shipping typically takes 3-5 business days. Express options are available at checkout for next-day delivery on orders placed before 2 PM.

Can I return sports equipment if it doesn't fit?

Yes, we offer a 30-day return policy for most items. Products must be in their original packaging, unused, and with all tags attached to qualify for a full refund.

Do you offer international shipping?

Currently, we ship to the UK, Ireland, and select European countries. Shipping costs and delivery times vary based on the destination and weight of the package.

How do I know which size to order for footwear or apparel?

We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for athletic footwear to allow for movement and thicker sports socks.

Are the products on your site authentic branded goods?

Absolutely. Queensferry Sports is an authorized retailer for all brands we carry, ensuring that every piece of equipment and apparel is 100% authentic.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, AMEX), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.